Shipping Policy

Last updated: 2/9/2026

We aim to make delivery from ASSAY simple and transparent. This policy explains our current shipping charges, estimated delivery times and what to do if there is a problem with your order.

UK Shipping

We currently offer the following delivery options:

Standard Delivery — £2.99
Estimated delivery time: 3–5 business days

Express Delivery — £3.99
Estimated delivery time: 1–2 business days

Orders with a value of £50 or more qualify for free shipping.

The available shipping options and final delivery charge will always be shown at checkout before you complete your purchase.

Delivery Estimates

Delivery times are estimates and refer to business days.

Delivery may occasionally take longer due to circumstances outside our reasonable control, such as carrier delays, severe weather, public holidays or unusually high delivery volumes.

If we become aware of a significant issue affecting your order, we will do our best to keep you informed.

Order Processing

Once your order has been processed and dispatched, you will receive a dispatch confirmation using the contact details provided with your order.

Please make sure your delivery address is complete and accurate before placing your order.

If you notice an error in your delivery details, contact us as soon as possible at james@assaynutrition.com. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Tracking

Where tracking is available, tracking information will be provided after dispatch.

Please allow a short period after receiving your dispatch confirmation for tracking information to become active.

Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please contact us at:

james@assaynutrition.com

Please include your order number so that we can investigate the delivery with the carrier and work with you to resolve the issue.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible and provide:

• your order number; and

• photographs of the damaged product and packaging where possible.

We’ll work with you to make it right.

Please see our Returns & Refunds Policy for further information.

Delivery Responsibility

We remain responsible for your order while it is being delivered using a carrier or delivery service selected by us.

Risk in the goods normally passes to you when you, or someone you have nominated, takes physical possession of the order.

Contact Us

If you have any questions about shipping or an existing order, please contact:

Functional Consumer Products Ltd trading as ASSAY
7 Park Terrace
Nottingham
NG1 5DN
United Kingdom

Email: james@assaynutrition.com