Terms of service

Terms of Service

Last updated: 2/9/2026

1. About These Terms

Welcome to ASSAY.

ASSAY is a trading name of Functional Consumer Products Ltd, registered in England and Wales.

These Terms of Service (“Terms”) apply when you visit, browse or make a purchase from our online store at shop.assaynutrition.com and use the products, features and services available through it.

Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products to you.

By using our website or placing an order, you agree to these Terms together with our:

Nothing in these Terms affects your statutory rights as a consumer.

2. About Us

The seller of products purchased through this website is:

Functional Consumer Products Ltd trading as ASSAY
7 Park Terrace
Nottingham
NG1 5DN
United Kingdom

Email: james@assaynutrition.com

Company number: 15999725
VAT number: GB483958923

3. Using Our Website

You may use our website for lawful personal purposes.

You must not use the website:

for any unlawful or fraudulent purpose;
to interfere with the operation or security of the website;
to introduce viruses, malware or other harmful material;
to infringe our intellectual property rights or those of another person;
to attempt to gain unauthorised access to our systems or accounts; or
in a way that could damage, disable or impair our website or services.

You are responsible for ensuring that any information you provide to us is accurate and up to date.

4. Our Products

We take reasonable care to ensure that product descriptions, images, prices, ingredients, quantities and other information displayed on our website are accurate.

Product packaging or appearance may occasionally vary slightly from images displayed online, for example because of packaging updates or differences in screen display.

We may change, improve or discontinue products from time to time.

Any such changes will not affect an order that we have already accepted unless we contact you and agree otherwise.

Nothing in these Terms limits your rights where goods are faulty, not as described or otherwise fail to meet the standards required by law.

5. Orders

When you place an order through our website, you are offering to purchase the products shown in your order.

After placing an order, you should receive an acknowledgement confirming that we have received it. This does not necessarily mean that your order has been accepted.

A contract between you and us is formed when we confirm that your order has been accepted or dispatched.

We may decline or cancel an order where there is a reasonable reason to do so, for example where:

a product is unavailable;
there is an obvious pricing or listing error;
payment cannot be authorised;
we reasonably suspect fraudulent activity;
delivery is not available to your location; or
the order breaches a reasonable purchase restriction disclosed on our website.

If we cancel an order after you have paid, we will refund the relevant amount.

If you wish to cancel an order, please contact us as soon as possible at james@assaynutrition.com.

Where an order has already been dispatched, our Returns & Refunds Policy will apply.

6. Prices and Payment

Prices displayed on our website are shown in the currency indicated at checkout.

The total amount payable, including any applicable delivery charges and taxes, will be shown before you confirm your order.

We may change our prices from time to time, but changes will not affect orders that we have already accepted.

If we discover an obvious pricing error before accepting your order, we may contact you to give you the option of purchasing the product at the correct price or cancelling the order.

Payment is processed through the payment methods available at checkout.

We do not store your full payment card details ourselves.

7. Shipping and Delivery

We will deliver your order to the delivery address you provide during checkout.

Estimated delivery times and available delivery services are described in our Shipping Policy:

Shipping Policy

Delivery dates and times are estimates unless we have expressly agreed otherwise.

We are responsible for the goods while they are in transit using a delivery service selected or offered by us.

Risk in the goods normally passes to you when you, or someone you nominate to receive the order, takes physical possession of them.

This reflects the position under UK consumer law.

If an order is delayed, lost or damaged in transit, please contact us so that we can investigate and provide an appropriate resolution.

8. Returns, Cancellations and Refunds

Your rights to cancel an order, return products and receive refunds are explained in our Returns & Refunds Policy:

Returns Policy

Our voluntary returns policy is in addition to, and does not replace, your statutory consumer rights.

Nothing in these Terms limits your legal rights in relation to faulty, damaged, incorrect or misdescribed goods.

9. First Order Guarantee

Where offered, our First Order Guarantee is subject to the conditions set out in our Returns & Refunds Policy.

If you are not happy with your first qualifying ASSAY order, contact us within the period specified in that policy and we will work with you to make it right.

Depending on the circumstances, this may include a replacement, store credit or refund.

The First Order Guarantee is an additional commercial benefit and does not affect your statutory rights.

10. Product Information and Responsible Use

Please read the product label, ingredients, directions for use and any warnings before using our products.

Products should be used in accordance with the directions shown on the packaging or product page.

Information provided on our website about nutrition, ingredients and product characteristics is provided to help customers understand our products.

It is not intended to replace professional medical advice where such advice is appropriate.

If you have a medical condition, are pregnant or breastfeeding, take medication, or have concerns about whether a food supplement is appropriate for you, you should seek advice from an appropriately qualified healthcare professional.

11. Intellectual Property

The content on our website, including our:

ASSAY name and branding;
logos;
product designs;
photographs;
graphics;
written content;
videos;
website design; and
other original materials

is owned by or licensed to Functional Consumer Products Ltd unless otherwise stated.

It is protected by applicable intellectual property laws.

You may view and use our website for your personal, non-commercial use.

You must not reproduce, distribute, commercially exploit or create derivative works from our content without our prior written permission, except where permitted by law.

Third-party trademarks and materials remain the property of their respective owners.

12. Reviews and Customer Content

If you submit a review, photograph, comment or other content to us, you confirm that:

the content reflects your genuine experience or opinion;
you have the right to submit it;
it does not infringe another person's rights; and
it is not unlawful, defamatory, misleading or abusive.

By submitting content for publication, you grant us permission to reproduce and display that content in connection with ASSAY and our products.

We may moderate or remove content where reasonably necessary, including where it is unlawful, misleading, offensive, irrelevant or infringes third-party rights.

We will not deliberately alter the meaning of genuine customer reviews.

13. Third-Party Services and Links

Our website may use services provided by third parties, including Shopify, payment processors, delivery providers, analytics providers and other technology partners.

We may also provide links to third-party websites.

We are not responsible for the content or availability of third-party websites that we do not operate.

Your use of third-party services may also be subject to their own terms and privacy policies.

14. Shopify

Our online store is hosted by Shopify.

Shopify provides the ecommerce technology used to operate the store, but your contract for the purchase of ASSAY products is with Functional Consumer Products Ltd, not Shopify.

Questions, returns and complaints relating to products purchased from us should therefore be directed to ASSAY.

15. Privacy

We process personal information in accordance with our Privacy Policy:

Privacy Policy

Because our store is hosted by Shopify and uses third-party service providers, certain personal information may also be processed by Shopify and other service providers where necessary to operate the store, process payments and fulfil orders.

Please see our Privacy Policy for further information.

16. Errors and Website Availability

We take reasonable care to maintain accurate information on our website.

Occasionally, information may contain an error relating to matters such as:

price;
product description;
availability;
delivery information; or
promotions.

Where we discover an error, we may correct it.

If an error materially affects an order you have already placed, we will contact you and provide an appropriate option, which may include cancellation and a refund.

We do not guarantee that the website will always be available without interruption, but this does not affect our obligations relating to orders that we have accepted.

17. Our Responsibility to You

Nothing in these Terms excludes or limits any responsibility that cannot legally be excluded or limited.

In particular, nothing in these Terms limits our responsibility for:

death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
goods that are faulty or not as described;
obligations imposed by consumer protection law; or
any other liability that cannot lawfully be excluded.

UK consumer contract rules do not permit traders to remove core statutory rights or exclude responsibility for matters such as faulty or misdescribed goods.

We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was made.

If you are purchasing as a consumer, we are not responsible for business losses such as loss of profits, revenue or business opportunity arising from your personal use of our products or website.

18. Events Outside Our Reasonable Control

We will not be responsible for delay or failure to perform an obligation where this is caused by circumstances genuinely outside our reasonable control.

Examples may include severe weather, transport disruption, industrial action, natural disasters, government restrictions or major failures affecting essential third-party infrastructure.

Where such circumstances affect your order, we will take reasonable steps to minimise disruption and keep you informed.

This section does not remove any rights you may have under applicable consumer law.

19. Changes to These Terms

We may update these Terms from time to time, for example to reflect:

changes in law;
changes to our services;
changes to our website; or
changes to our business operations.

The version of the Terms applicable to your purchase will normally be the version in force when you place your order.

Any changes will be published on this page with an updated revision date.

Where required by law, we will provide appropriate notice of material changes.

20. Governing Law

These Terms and any contract between you and us are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom or another jurisdiction, you may also benefit from mandatory consumer protections available under the laws applicable to you.

Nothing in these Terms is intended to restrict any right you may have to bring proceedings in a court that has jurisdiction under applicable consumer law.

21. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.

22. Contact Us

If you have any questions about these Terms, your order or our products, please contact: